DEVELOPMENT
OF A CUSTOMER PORTAL
DEVELOPMENT
OF A CUSTOMER PORTAL
Jurjan played a key role in conceptualizing the Air France Industries/KLM Engineering & Maintenance portal — an application that enables airlines to monitor the entire engine repair process.
He was responsible for the overall user experience, leveraging his expertise in both complex systems and detailed UX design. Jurjan excels at bridging communication between designers, developers, and client stakeholders, ensuring seamless collaboration and alignment throughout the project.
Client Air France-KLM
Date Launched: 2020
Platform Desktop, Mobile
DEVELOPMENT
OF A CUSTOMER PORTAL
Jurjan played a key role in conceptualizing the Air France Industries/KLM Engineering & Maintenance portal — an application that enables airlines to monitor the entire engine repair process.
He was responsible for the overall user experience, leveraging his expertise in both complex systems and detailed UX design. Jurjan excels at bridging communication between designers, developers, and client stakeholders, ensuring seamless collaboration and alignment throughout the project.
Client Air France-KLM
Date Launched: 2020
Platform Desktop, Mobile
Jurjan played a key role in conceptualizing the Air France Industries/KLM Engineering & Maintenance portal — an application that enables airlines to monitor the entire engine repair process.
He was responsible for the overall user experience, leveraging his expertise in both complex systems and detailed UX design. Jurjan excels at bridging communication between designers, developers, and client stakeholders, ensuring seamless collaboration and alignment throughout the project.
PORTAL OWNER: Air France-KLM
DATE: Launched: 2020
PLATFORM: Desktop, Mobile
ABOUT THE PROJECT
Air France-KLM substantially increase the quality and consistency in creating and delivering their digital offering. This portal controls all communication and finance between the Air France-KLM Engine repair departments and the Airliner during repair of aircraft engines.
Together with the Capegemini Salesforce team and developers from TCS, Jurjan developed a portal that allows Airliners to monitor the complete repair process. Customers can quickly have repaired status, approve repairs, have insight in repair costs, ask questions and generate management reports.
ABOUT THE PROJECT
Air France-KLM substantially increase the quality and consistency in creating and delivering their digital offering. This portal controls all communication and finance between the Air France-KLM Engine repair departments and the Airliner during repair of aircraft engines.
Together with the Capgemini Salesforce team and developers from TCS, Jurjan developed a portal that allows Airliner customers to monitor the complete repair process. Customers can quickly have repaired status, approve repairs, have insight in repair costs, ask questions and generate management reports.
The portal is an innovative step for Airliner customers because they have all the information and communication in one place. They previously communicated only by email, so this portal is a big step into the future. With this portal transparency, time and repair cost savings are massive improvements.
The portal was received positively, and work is being done to expand the functionality. The understand-ideate-create approach has proved to be very successful and is also guaranteed for the future within the Air France-KLM organization. Within the process, we have also set up a design system to facilitate future development and to convey an unambiguous look and feel across all digital touchpoints. Air France-KLM therefore does not have to reinvent the wheel with new developments.
RESPONSIBILITIES
› User Research
› Service design
› User interviews
› Customer journeys
› Prototypes
› Functional design
› UX/UI Design
› Visual Design
The portal is an innovative step for Airliner customers because they have all the information and communication in one place. They previously communicated only by email, so this portal is a big step into the future. With this portal transparancy, time and repair cost savings are massive improvements.
The portal was received positively, and work is being done to expand the functionality. The understand-ideate-create approach has proved to be very successful and is also guaranteed for the future within the Air France-KLM organization. Within the process, we have also set up a design system to facilitate future development and to convey an unambiguous look and feel across all digital touchpoints. Air France-KLM therefore does not have to reinvent the wheel with new developments.
JURJAN WAS RESPONSIBLE FOR
› User Research
› Service design
› User interviews
› Customer journeys
› Prototypes
› Functional design
› UX Design
› Visual Design
